How Digitex Manages Our Remote Team

It’s not easy to keep everyone on the same page

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JuiceStorm.com supported Adam Todd and the Digitex Futures since before the ICO on January 15th 2018. Support for the Digitex Futures was withdrawn 4th August 2020.

We Stay Positive

All the team at Digitex is personally invested in the project and not just in the form of DGTX tokens. We believe that we’re working on a game-changing exchange that will set a new standard in the industry. And staying positive is key to keeping staff morale high.

There are times in a company when its workers doubt the strategies of their superiors or hear rumors about the safety of their jobs. For our team, the first time we really had to deal with our own internal FUD was after the beta version got delayed.

In reality, we all know that projects are often delayed. This is the nature of software development, especially in the blockchain industry. Look no further than Bakkt, Kodak, Litecoin, Dash, the VanEck Bitcoin ETF, and Ethereum if you want examples of that. All major projects with upgrades or launches put on ice after executive decisions were taken.

Yet, it’s still completely logical that people will be disappointed, and this was reflected in our token price. Staying positive, despite the negativity from a small minority of the community, is a powerful way of keeping our team united.

We manage to achieve this by having a transparent policy and pretty much zero hierarchy. Adam may be the CEO but he’s not above listening to anyone or their suggestions. Everyone at Digitex can express their doubts, concerns or suggestions at any time–and they are always listened to without judgment and with respect.

Adam ensures that the team stays positive by reminding us that despite the hard times, the exchange is making amazing progress. We may have underestimated the complexity involved in the scale of our project at first, but we’ve scaled up to ensure we beat everyone’s expectations.

We Communicate Effectively

Managing effective communications can be a real headache for remote teams, especially with employees spanning various continents. There are plenty of ways to streamline communications, though, and Digitex’s tool of choice is Slack.

We have a weekly team call with all members to discuss what’s been going on what’s coming up. And we hold it at a time that respects the time zone of each staff member’s country. It’s hardly effective teambuilding if you’re constantly asking employees to stay up late into the night to talk about work.

All day to day communications are generally through Slack, Skype, and Telegram, and often via chat. Wherever possible, we use emojis and gifs to back up the intentions behind the words. And since misunderstandings can happen by mistake, we make sure to hop on a call whenever needed.

As Digitex has an open door policy, everyone has an equal right to contribute to the conversation and give suggestions. Not only does that make all team members feel valued, but it ensures that we make the right moves according to the team’s expertise. Adam strongly believes in hiring the best people and letting them do their jobs.

We Create Trust and Accountability

Everyone at Digitex knows exactly what their job involves and how to go about doing it. But how do you avoid team members not doing their work and, say, sitting on the sofa watching the TV instead? Well, luckily we’re all such crypto addicts that we’re all glued to the computer anyway! But we also have targets and accountability.

We’re given the necessary trust and space to do our jobs without feeling the constant pressure of being watched. But we also have set goals and work to deliver. It would be pretty obvious if anyone on the team wasn’t doing their job. We’d have a mutiny on our hands from our social media community, exchange support complaints, a blank blog, and plenty more besides!

Despite being given deadlines, if we do miss a target for any reason, we have the support of our CEO to make the best decisions. For example, when it came to the beta onboarding, the developers made an executive decision to channel resources into the public launch and delay for a few weeks.

This was never going to be a popular decision with anyone (inside the company or out), however, if it means that the public launch will be stronger with additional features from the get-go, and we can scale up development, we understand that it’s for the benefit of the team and the Digitex community.

This is just a few of the ways that we keep our team united, productive, and happy. And we’re confident that as we prepare to scale up for growth, the skills that we’ve developed from working remotely will help us on the way.